How to open a support ticket

You can open a support ticket from anywhere in the AdButler interface.

By default, only Administrators can open a support ticket. If you have the Extended Support, Priority Support, or Personalized Support package, you can allow other users to open a support ticket by enabling it in their user account permissions. Read How to change your subscription for more information on choosing your Support package.

  1. Click on the question mark icon on the top right of the page. The Resource Center will appear.

The Resource Center question mark icon in AdButler

  1. Click Get Help.

The Get Help button in the Resource Center

  1. Click Open a Support Ticket. The New Support Ticket page will appear.

The Open a Support Ticket button in the Resource Center

  1. Enter the required information then click Submit.

Be as detailed as possible when describing your issue. For example, include and highlight the names of the relevant publisher, advertiser, campaign, and ad item. For email ad zones, you may need to forward us a copy of the email itself.

The support ticket also has fields to include a relevant URL (e.g. a link to the page where a problematic zone tag is placed) and media attachments (e.g. screenshots of errors, pictures of concepts that you would like to accomplish, or even a video capturing your issue).

Opening a support ticket in AdButler

Finally, we can also schedule a screen-share call. This is particularly useful if the issue involves a website or other resource that our team cannot access.

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