How to create a support ticket

You can open or create a support ticket from anywhere in the AdButler interface.

  1. Click on the question mark icon on the top right of the page. The Resource Center will appear.

The Resource Center question mark icon in AdButler

  1. Click Get Help.

The Get Help button in the Resource Center

  1. Click Open a Support Ticket. The New Support Ticket page will appear.

The Open a Support Ticket button in the Resource Center

  1. Enter the required information then click Submit.

Be as detailed as possible when describing your issue. For example, include and highlight the names of the relevant publisher, advertiser, campaign, and ad item. For email ad zones, you may need to forward us a copy of the email itself.

The support ticket also has fields to include a relevant URL (perhaps a link to the page where a problematic zone tag is placed) and media attachments (for screenshots of any errors, pictures of concepts that you would like to accomplish, or even a video capturing your issue).

The New Support Ticket page in AdButler

Finally, we can also schedule a screen-share call. This is particularly useful if the issue involves a website or other resource that our team cannot access.

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