How to create a support ticket

You can open or create a support ticket from anywhere in the AdButler interface. Simply click Support on the top right corner of the page then click Create a Support Ticket.

Creating a support ticket in AdButler

Be as detailed as possible when describing your issue. For example, include and highlight the names of the relevant publisher, advertiser, campaign, and ad item. For email ad zones, you may need to forward us a copy of the email itself.

The support ticket also has fields to include a relevant URL (perhaps a link to the page where a problematic zone tag is placed) and media attachments (for screenshots of any errors, pictures of concepts that you would like to accomplish, or even a video capturing your issue).

Finally, we can also schedule a screen-share call. This is particularly useful if the issue involves a website or other resource that our team cannot access.

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